When a potential client reaches out to me expressing interest in my digital consulting services, I respond promptly and professionally. I acknowledge their inquiry and express my enthusiasm for the opportunity to work with them.
I offer a complimentary 30-minute consultation to get to know the client and understand their project requirements. During this meet and greet session, I create a comfortable environment for open discussion and ensure that we are a good fit for each other.
After the initial meet and greet, I propose a paid discovery meeting to delve deeper into the project details. This meeting allows me to gather comprehensive information about the client’s specific requirements, goals, and timeline. I leverage my expertise to offer insights and recommendations aligned with their objectives.
In the subsequent paid meeting, I present a customized proposal and timeline that outline the project scope, deliverables, costs, and other relevant details. I guide the client through the proposal, addressing any questions or concerns they may have, and providing clarity on the value they can expect from my services.
Once the client approves the proposal, we proceed with the contract signing process. I ensure that both parties fully understand and agree to the terms outlined in the contract, including the payment arrangements. This step solidifies our commitment to working together and establishes a clear framework for the project.
With the contract signed, I commence the project execution phase. I work diligently and efficiently, adhering to the agreed-upon timeline and delivering high-quality results. Throughout this phase, I maintain open lines of communication with the client, providing regular progress updates and addressing any queries or adjustments as needed.
I actively seek feedback from the client during the project execution phase, encouraging them to share their thoughts and suggestions. I welcome collaboration and incorporate their feedback into the work, ensuring that their vision is realized. This iterative process allows us to fine-tune the deliverables to their satisfaction.
Upon completing the project, I deliver the final product or service to the client. I pay meticulous attention to detail, ensuring that the deliverables meet or exceed their expectations. I aim for their complete satisfaction with the outcome, reflecting the value and expertise I bring to the table.
Once the client is satisfied with the project, I issue an invoice for the final payment. I provide convenient payment options and instructions, making the process seamless for them. Additionally, I encourage the client to provide feedback, reviews, or testimonials that highlight their positive experience, which can be shared to showcase the quality of my work.
By following this customer-focused process, I ensure a seamless and professional experience for my clients, from the initial interaction to the successful completion of their digital consulting projects.
Hank Janssens (he/him), London’s Digital Strategist, dedicated to your ongoing success in the digital realm. Elevate your Success and unlock your full potential through strategic web development, design, hosting, security, content creation, photography, videography, and more. Build and nurture a strong foundation for continuous growth and digital excellence. Partner with a trusted expert to achieve your goals.
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